At The Pollen Shop, we respect your privacy and believe looking after your personal information should be straightforward. This policy explains what information we collect through our website, how we use it and your rights.
Who we are
The Pollen Shop Limited is an independent management consultancy.
We are registered in England and Wales (company number 04668858).
Our registered office is Argyle House, 10 West Street, Gorseinon, Swansea, SA4 4AA.
What information we collect
When you use our contact form, we collect your name, email address and the information you include in your message.
Our website may also collect basic technical information, such as IP addresses, to help maintain security and prevent spam.
How we use your information
We take reasonable measures to keep your information secure.
Enquiries submitted through our website are handled by our contact form and email services. Information may be stored in our website’s submission records and sent to our business email account.
We use external providers for website hosting, form processing and email services, including Microsoft 365. These providers may process information on our behalf.
Some providers may process information outside the UK. Where this happens, appropriate safeguards must be in place under UK data protection law. You can contact us for further information about any international transfers.
We do not sell your personal information.
Cookies and website statistics
We don’t use advertising cookies or track visitors for marketing purposes.
Our website is hosted by IONOS, which provides basic statistics about website visits through its SiteAnalytics service. This helps us understand how the website is used and maintain its performance.
IONOS collects information such as pages visited, browser type, time of access and anonymised IP addresses. Its SiteAnalytics service does not use cookies.
How we look after your information
When you contact us using our website form, your name, email address and message are stored within our WordPress website using SureForms.
Your enquiry is also sent to our business email account using Elementor’s Site Mailer service and Microsoft 365.
We use IONOS for website hosting and these services to manage correspondence. Some providers may process information outside the UK, subject to applicable data protection safeguards.
We take reasonable steps to protect your information, and we don’t sell it or use contact form enquiries for unsolicited marketing.
Changes to this policy
We may update this policy from time to time to reflect changes to our website or how we handle information.